Version 2.0 · Last updated: 20 September 2026
1. Who these terms are between
These terms are the agreement between InstiQ, Bhopal, Madhya Pradesh, India ("InstiQ", "we", "us") and the institute that registers on InstiQ ("the institute", "you"). They take effect when the person registering the institute ticks the box at registration, and stay in force while the institute uses InstiQ.
The Privacy Policy forms part of these terms.
2. What InstiQ provides
InstiQ is a cloud service that lets a school, college or coaching institute run its academic work: courses and batches, students and staff, attendance, assignments, exams and results, the class diary, holidays and events, notifications, fee records, the front desk, transport, and video lectures.
Some parts are add-ons and are charged separately. We may add, change or withdraw features to improve the service; if a change removes something you rely on, we will tell you at least 30 days beforehand.
3. Registering and who is responsible
The person who registers the institute becomes its Super Admin and is responsible for everything done under that institute in InstiQ. You agree to:
- give correct details at registration;
- keep sign-in credentials private;
- give each member of staff their own account rather than sharing one;
- remove people who leave;
- tell us at once if you believe an account has been misused.
4. Acceptable use
You may use InstiQ only for running your institute. You may not break any law, upload anything harmful or unlawful, try to reach another institute’s data, interfere with the service or copy it, resell access without our written agreement, or use InstiQ to send marketing to people who did not ask for it.
5. Trial, subscription and payment
- A new institute gets a free trial of 14 days. After that a subscription is required to keep using InstiQ.
- Subscription fees are shown in the app before you pay and are payable in advance.
- Payments are taken through Razorpay. Card, UPI and bank details are entered inside Razorpay and never reach us.
- If a subscription is not paid, access may be suspended. Your data is not deleted on the day a payment is missed — see section 10.
- We may change prices with at least 30 days’ notice; a change never affects a period already paid for.
- Fees already paid are not refundable for part of a period unless we agree in writing. See our Cancellation & Refunds page.
6. Who owns the data, and who is responsible for it
The data your institute enters stays yours. We do not sell it, we do not share it for anyone’s marketing, we do not use it for advertising or profiling, and we do not use it to train any artificial-intelligence model.
Under the Digital Personal Data Protection Act, 2023 your institute is the Data Fiduciary for the data of its students, parents and staff. InstiQ is your Data Processor: we handle that data only to provide the service and only on your instructions.
This means the institute is responsible for:
- telling students, parents and staff what it collects and why, and taking whatever consent or permission the law requires — at admission, at enrolment and at employment;
- making sure it is entitled to enter into InstiQ what it enters, including documents and photographs;
- keeping the records correct and up to date;
- answering the requests of its own students, parents and staff about their data;
- removing people who have left, and keeping access limited to the staff who need it.
InstiQ does not deal directly with your students or their parents about their data. If they write to us, we pass the request to the institute and tell them we have done so.
InstiQ is responsible for: processing only as needed to run the service, keeping the data secure (section 8), keeping our staff bound to confidentiality, helping you answer a request or correct a record, and returning or deleting the data when you leave (section 11).
7. The companies that help us run InstiQ
We use a small number of trusted services, and each one gets only what it needs:
- Google (Firebase and Google Cloud) — sign-in, database, file storage, notifications and background jobs. Records are stored in Google’s India region (Delhi). Some background jobs run in Google’s United States region and keep no copy of their own.
- Bunny.net (BunnyWay d.o.o., Slovenia) — storing and delivering video lectures, when your institute uses them. Those videos are delivered from servers outside India.
- Razorpay (India) — taking subscription payments.
We will tell institutes before we add another such company. Apart from these, and apart from what the law requires, nobody outside your institute sees your data.
8. Security
We protect your data with encryption while it travels and while it is stored; separation of each institute from every other, enforced by the database itself and not only by the app; access limited by role; an optional second step at sign-in for staff accounts; and passwords held by Firebase Authentication, which nobody at InstiQ can read.
Your part: use strong passwords, do not share accounts, remove ex-staff promptly, and keep signed-in devices under your control. Most real-world leaks start with a shared password, not with the software.
9. Records we keep of activity
We keep access and activity records — who signed in, what was changed, which background job ran — for 12 months, and then delete them. This is what Rule 6 of the Digital Personal Data Protection Rules, 2025 expects, and it is what allows us to investigate if something goes wrong.
These records are used only for security, fault-finding and to answer a lawful request. They are never used to watch individual students or staff on an institute’s behalf.
10. If data is ever leaked
No service can promise this will never happen, so here is exactly what we do, in order:
- We stop it and close the hole, as the first priority.
- We tell every affected institute as soon as we know, and in any case within 24 hours of confirming it — by email to the registered address and inside the app.
- We tell the people whose data is affected, and the Data Protection Board of India, as Rule 7 of the DPDP Rules, 2025 requires: what happened, when, what data was involved, what we have done, and what they should do.
- Within 7 days we give the institute a written report: the cause, what was affected, and what we have changed so that it cannot happen again.
What you must do: tell us within 24 hours if you discover a leak on your side — a shared or stolen password, a lost phone that stays signed in, a member of staff misusing access — so that we can close the account and help. A leak caused inside your institute is yours to report to the people affected and to the Board; we will help you with what we know.
11. Keeping, exporting and deleting data
- Any individual can delete their own account from inside the app, or by writing to support@instiq.in; their personal details are deleted within 30 days. Records the institute must keep — attendance, marks, fee receipts — remain with the institute without that person’s name and contact details.
- If you stop subscribing, your data is kept for 90 days so that you can return or ask for a copy, and is then permanently deleted. Ask for an export before those 90 days end.
- If you write to us within those 90 days and tell us you mean to come back, we hold your data for a further 90 days — six months in total — and then delete it. We cannot hold it longer: keeping people’s personal data with no reason to keep it is itself against the law.
- If you close the institute’s account and ask us in writing to delete everything sooner, we will do it within 30 days.
- Backups and the activity records in section 9 are deleted on their own cycle, within 12 months.
12. Children’s data
InstiQ holds data about students under 18. By using InstiQ you confirm that your institute is entitled to process that data — an educational institution, and a transport service for children, may do so for education, school activity and the child’s safety under the Fourth Schedule of the DPDP Rules, 2025 — and that you have taken whatever consent or permission you need from parents at admission.
For our part: InstiQ shows no advertising, does no behavioural tracking, builds no profiles of children, and never shares a child’s data for marketing. We do not track the location of any child, bus or user.
13. Availability and support
We work to keep InstiQ available at all times, but we do not promise that it will never be interrupted or free of faults. Planned maintenance is announced in the app where we can. Support is by email at support@instiq.in; we reply within 7 days, and faster for anything that stops an institute working.
14. Our software stays ours
The InstiQ app, its design, its name and its logo belong to InstiQ. You may use the service while you subscribe; nothing in these terms gives you ownership of the software, and you may not copy, resell or reverse-engineer it.
15. Suspension and ending the agreement
You may stop using InstiQ at any time; section 11 says what happens to your data. We may suspend or end an institute’s access if fees remain unpaid, if these terms are broken, or if the service is being used in a way that endangers other institutes. Except for something serious and immediate, we will warn you first and give you a chance to put it right.
16. Limits of our responsibility
InstiQ is provided as it is. As far as the law allows, we are not responsible for indirect or consequential losses — for example lost profits, lost business or lost goodwill — and our total responsibility to an institute for any claim is limited to the subscription fees that institute paid us in the 12 months before the claim. Nothing here limits any responsibility that cannot be limited under Indian law.
17. Changes to these terms
We may change these terms. The version and date at the top show when they last changed, and the current text is always in the app and on this page. If a change matters to institutes — money, data, or what you are responsible for — we will tell you in the app and by email at least 30 days beforehand. Continuing to use InstiQ after that means you accept the new terms.
18. Which law applies
Indian law applies to these terms, including the Digital Personal Data Protection Act, 2023 and the rules made under it. If we cannot settle a dispute by talking, the courts at Bhopal, Madhya Pradesh will decide it.
19. How to reach us
InstiQ — Smart Institute App, Bhopal, Madhya Pradesh, India. Email: support@instiq.in.
Grievance Officer — write to support@instiq.in with "DPDP" in the subject. We acknowledge within 7 days and answer within 30 days. If we do not answer, or you are not satisfied, you may complain to the Data Protection Board of India.